Technical Writer

●     Led data and analytics team in fostering community engagement initiatives to drive user involvement.

●     Consolidated and optimized existing data and reporting structure to lower overall costs by over 50%

●     Led team in identifying and architecting solid, actionable datasets, increasing data reliability by over 60% using Snowflake, Tableau, and Google Analytics

●     Drafted solid user documentation to accompany existing datasets and reports

●     Designed and implemented a plan to increase self-service of data requests through team-led training sessions and written instructions

●     Partnered with subject matter experts in the continuous improvement process, upgraded data quality, and recommended improved information management strategies

●     Applied Visual Design principles to enhance data visualization and report presentation in the analytics department

●     Leveraged written and verbal communication skills to coordinate cross-functional teams, ensuring alignment in data collection, analysis, and reporting processes

●     Contributed documentation in Markup Language, Confluence, Zoho, and GSuite aimed at both technical and non-technical audiences

●     Managed and upgraded the company’s IT infrastructure as part of Infrastructure Management responsibilities, leading to improved company-wide efficiency and cost savings of up to 40%

●     Enhanced the user experience of customers by writing and editing Knowledge Base articles and generating comprehensive release notes

●     Spearheaded documentation project aimed at generating internal support and software documentation in Confluence and internal Gitlab Wiki, improving overall documentation practices and increasing content by 80%

●     Wrote and maintained technical documentation that enabled new engineers to be up and running within 5 hours

●     Tested troubleshooting methods and documented resolutions for inclusion in the knowledge base for support team use, including authoring API references and installation guides.

●     Developed and implemented a reliable and resilient cloud-based software stack while mentoring DevOps engineers on proper methods

●     Acted as release manager overseeing application deployment for mono-repo running on self-hosted Git Server

RF Subcontract Engineering

• Collaborated with colleagues across multiple development and engineering teams on various RF software projects.
• Technically maintained and used an internal documentation tool to generate requirement documents
• Collaborated closely with drafters to author scripts, enabling drawing automation, increasing productivity, and mitigating chances for human error in intricate drawings
• Designed scripts that leveraged the metadata content of drawings, working collaboratively with engineers and program analysts

Spacecraft Test and Analysis Software

• Authored, edited, and maintained technical documentation of various software applications, policies, and procedures required for ISO 9001 certification
• Designed and authored training presentations and user manuals for supported systems
• Leveraged a strong sense of curiosity to find innovative software technologies and web-based tools beyond the standard scope to meet specific user needs
• Python software developer for in-house designed CAD authoring tool for developing metadata-rich satellite payload drawings that increased drawing accuracy and raised productivity by at least 40%

• Created an online forum based on a heavily customized PHPBB site for the 2006 ICAZ conference, including implementing a custom online payment system
• Discussed site and app requirements with clients to produce actionable development plans
• Edited and crafted additional web content for the ICAZ BoneCommons Conference.

Information Technology

• Experience creating and managing technical documentation, including templates, manuals, and training materials for the Information Systems Department
• Implemented a new system to ensure that all documentation for field technicians was up to date and accurate, including the creation of new templates and an online document repository
• Managed the entire process lifecycle of new software, including compliance testing, creation of installation instructions, troubleshooting runbooks, and upgrading procedures
• Oversaw hands-on training of field technicians to ensure that they were equipped with the requisite skills and knowledge to perform their jobs
• Conducted regular audits of documentation and training materials

Ground Systems Engineering

• Edited and compiled highly technical Satellite and Ground Station Documentation, including Design Specifications, User Manuals, and Customer Requested compliance documentation
• Ensured all publications adhered to department and company standards and met customer contract requirements
• Acquired subject knowledge through interviews, observation, and reference to technical specifications, block diagrams, and engineering illustrations
• Responsible for the preparation of illustrative materials, including drawings, sketches, diagrams, and charts
• Oversaw the entire lifecycle of the documents, including fact-checking, gathering input from engineers, overall editing, and incorporating redlines while maintaining clear version control
• Developed and maintained accurate documentation in compliance with ISO 9000. 

• Graduated with Honors and Distinction
• Honors Thesis: Poisoning Our Past: The Repatriation of Toxic Contaminated Artifacts Secretary of Anthropology Undergraduate Association, 2004 – 2005
• Member of Anthropology Undergraduate Association